Qard™ scan Application Support
Help for the iOS and Android application
Contact support
For questions, app issues, general feedback or feature requests, contact:
Email: support@qard.eu
Telephone: +36 30 606 6646
Publisher: Gábor Kaderavek, sole proprietor
Registered office and postal address: 8600 Siófok, Pipitér u. 1., Hungary
Web: https://kaderavek.hu
Who can use Qard™ scan?
Qard™ scan is an operational application for authorised staff of Qard merchants. There is no public registration. A merchant or an authorised Qard administrator creates and manages user access.
For a missing account, forgotten credentials, merchant permissions, card configuration or transaction rules, first contact the administrator of your merchant organisation.
Information to include in a support request
- Qard™ scan version and build number;
- iOS or Android version and device model;
- the approximate date and time of the issue;
- the screen and action where the issue occurred;
- a random support or correlation identifier shown by the app, if available.
Never send a password, PIN, authentication key, complete QR code or complete card number to support.
Common help
Sign-in
Check the backend host, merchant identifier, username and password supplied by your organisation. If the details are rejected or unavailable, ask your merchant administrator to verify or reset the account.
QR scanner and camera permission
Camera permission is requested only when the QR scanner is opened. If permission is denied, use Manual search. You can later enable camera access in the device settings.
Network or transaction uncertainty
The application does not queue transactions for automatic offline submission. If the result of a submitted operation is uncertain, do not immediately repeat it. Check the relevant transaction history first or contact support.
Privacy
Read the Privacy Notice for the Qard™ scan Application for information about data processing, retention and user rights.